Efficiency in manufacturing
A Lexington, South Carolina, closet franchise increases manufacturing efficiency.
FEATURE | By Stacey Wiebe
Owning a business that creates custom storage solutions is the
perfect fit for Bill Reid, a franchisee of The Closet Factory and
a natural when it comes to utilizing space.
“I’m a very organized person,” says Reid, who owns a
franchise based in Lexington, South Carolina. “Everything has
to be in its place.” Having decided that self-employment would
be an exciting new adventure, Reid, a former mortgage lender,
bought his business in 2011.
“I looked at a lot of businesses to purchase and kicked a
bunch of tires to determine the best fit,” he explains, adding
that he’d owned half a dozen homes and had become something of a storage systems amateur.
“I watched a closet installation go up in one day and I
thought it was amazing — and it impressed me a great deal
that they could build a home office or an entertainment center
in the factory and install it in one day or less,” he says. “The
customer really isn’t inconvenienced by the custom installa-
tion, and the system that was in place for accomplishing this
was amazing to me.”
Reid’s franchise serves four major markets: Charleston,
Columbia, and Myrtle Beach, South Carolina; and Augusta,
Georgia. His staff includes nine designers, three shop-floor
team members and a five-person installation crew.
After Reid acquired the business, operations continued to be
carried out with existing processes, which did not include the
use of CNC equipment.
“For the first four years that I had the business, we were
still drawing on paper and doing the cutting on a sliding table